Customer Service

Xigebaen Delivery and Returns

Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Xigebaen late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with remote area shipping.

Country	Order Subtotal	Shipping Price	Shipping Time	Processing Time
USA	0	35	7-15 days	1-3days
USA	500	50	7-15 days	1-3days
USA	1000	70	7-15 days	1-3days
CAN	0	35	7-15 days	1-3days
CAN	500	50	7-15 days	1-3days
CAN	1000	70	7-15 days	1-3days
AUS	0	30	7-15 days	1-3days
AUS	500	45	7-15 days	1-3days
AUS	1000	65	7-15 days	1-3days
Other	0	35	7-15 days	1-3days
Other	500	50	7-15 days	1-3days
Other	1000	70	7-15 days	1-3days

Returns and Replacements

Generally, damage to tools or parts caused by a defect in the shipping process is covered under our warranty, while damage caused by the buyer is not covered.

Due to the nature of second-hand goods and the fact that each item has its own unique history, certain items may be exempt from our usual Cashies 30-day warranty. Some items will specify they are exempt from our usual 30-day warranty and what warranty period, if any, covers the item.

Please note that some items may be sold 'as is' or 'parts only'. This means, they are not covered by any warranty by Xigebaen for faults that are specified in the item's description at the time of sale.

Refunds

There may be instances where you require a refund due to an issue with your purchase. Please note, Xigebaen does not offer refunds for ‘change of mind’. The shipping fee will be very expensive and it is $ 100 at least although you may only pay $ 35 or $ 50.. It is also time consuming and sometimes there is custom duty imposed by the government when returning. Therefore, you should have a reasonable reason for returning.

Following are procedures for return and replacement

1) Obtain a Return Authorization Email by contacting our Customer Service: julian@secondhand.com.
2) Send your items back to us and provide our Customer Service with the Delivery Confirmation Number.
3) You will pay your own return shipping fee. Once we receive your return package, you will either receive a refund within 48 hours or be sent a replacement.

You have twenty (20) days from the date you receive the products to contact us for a return authorization email if you want to return them for a reasonable reason. $ 35 or more SHIPPING CHARGES WILL NOT BE REFUNDED.

	30-Day Exchange Policy	30-Day Return Policy
	Reasonable reason for exchange	Reasonable reason for return
Tools and Common Products	Pay the Difference between the order product and the products you select for exchange.
Sold 'as is' or 'parts only'	Pay the Difference between the order product and the products you select for exchange.	No Refund
	Original packaging must be included	Original packaging must be included
	$ 35 or more SHIPPING CHARGES	$ 35 or more SHIPPING CHARGES

Please allow 10 to 14 days for Xigebaen to process your return.